Commit 5a9c62c2 authored by Peter Walter's avatar Peter Walter
Browse files

update documentation

parent 67eed8be
......@@ -2,32 +2,32 @@
This script provides a number of user enhancements to the default interface of RT at EBI, to enable quicker and easier management of tickets.
The functionality is implemented in JavaScript and inserted into the page by GreaseMonkey in Firefox or TamperMonkey in Chrome.
The functionality is implemented in injecting a script into pages from RT - to do this we use a browser plugin called TamperMonkey.
_NB: The script does not work in Safari, as Apple has blocked some of the commands. Don't even think about it for Internet Explorer!_
_Unfortunately, this script does not work in Safari, as Apple has blocked some of the commands._
## Installation
_Please let me know if you try this with Opera, Edge, Dolphin or UC, by creating an issue in the [Issue Queue](https://gitlab.ebi.ac.uk/ebiwd/rthelper/issues)_
### 1. Install framework
## Installation
Please install the browser plugin to provide the framework for intersting and activating user scripts on a webpage.
### 1. Install plugin framework
[Install GreaseMonkey](https://addons.mozilla.org/en-US/firefox/addon/greasemonkey/) on Firefox
If you do not have TamperMonkey or GreaseMonkey installed, please install the browser plugin to provide the framework for intersting and activating user scripts on a webpage.
[Install TamperMonkey](https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en) on Chrome
[Install TamperMonkey](https://www.tampermonkey.net) for your browser:
[Chrome](https://tampermonkey.net/?ext=dhdg&browser=chrome) / [Firefox](https://tampermonkey.net/?ext=dhdg&browser=firefox)
### 2. Install/Update script
Once you have installed GreaseMoney or TamperMonkey, please click on the link below - GreaseMonkey or TamperMonkey will ask you to approve the script.
Once you have installed GreaseMoney or TamperMonkey, please click on the link below - TamperMonkey/GreaseMonkey will ask you to approve the script.
[Install RTHelper](https://gitlab.ebi.ac.uk/ebiwd/rthelper/raw/stable/rthelper.user.js)
### 3. Launch RT
Once installed, visit https://helpdesk.ebi.ac.uk/ where the script will activate and automatically take you to the configuration page.
Once installed, visit https://helpdesk.ebi.ac.uk/ where the script will activate and automatically take you to the configuration page. Set the values as appropraite, and click 'Submit' at the bottom of the page.
## Bugs & Suggestions
This script was developed by [Peter Walter](https://www.ebi.ac.uk/about/people/peter-walter) in the [Web Development Team](https://www.ebi.ac.uk/about/people/jonathan-hickford).
Please email bugs & suggestions to www-dev@ebi.ac.uk or raise an issue in the [Issue Queue](https://gitlab.ebi.ac.uk/ebiwd/rthelper/issues)
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