rthelper issueshttps://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues2021-04-23T08:31:01Zhttps://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/7Update SPAM button to report spam to sophos2021-04-23T08:31:01ZPeter WalterUpdate SPAM button to report spam to sophosUpdate SPAM button to:
- forward origin email as attachment to is-spam@labs.sophos.com
- mark ticket status as deletedUpdate SPAM button to:
- forward origin email as attachment to is-spam@labs.sophos.com
- mark ticket status as deletedPeter WalterPeter Walterhttps://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/5Works fine on Vivaldi2020-10-16T13:57:46ZGhost UserWorks fine on VivaldiA quick note to say this script works well for me, thanks so much! I'm using the [Vivaldi](https://vivaldi.com) browser: based on chromium but with privacy in mind. It's made by the team who used to work on the Opera browser...
Some mor...A quick note to say this script works well for me, thanks so much! I'm using the [Vivaldi](https://vivaldi.com) browser: based on chromium but with privacy in mind. It's made by the team who used to work on the Opera browser...
Some more details of my setup, if it's useful: Windows 10, Vivaldi 2.0.1309.37.
I use the buttons to change status, assign to myself and Quickly reply/resolve. Happy to get involved in testing more...https://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/4Custom Field - Ticket Tags2018-05-14T14:54:05ZPeter WalterCustom Field - Ticket TagsHello,
We are using some custom ticket tags in the Desktop Team. Is there any way these can be added to RT helper?
![ticket_tags](/uploads/1c34a44945b1d093134f70cc7cbdb467/ticket_tags.jpeg)
Many Thanks,
SamHello,
We are using some custom ticket tags in the Desktop Team. Is there any way these can be added to RT helper?
![ticket_tags](/uploads/1c34a44945b1d093134f70cc7cbdb467/ticket_tags.jpeg)
Many Thanks,
Samhttps://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/3Create a button to add new links to search2018-05-14T13:55:16ZPeter WalterCreate a button to add new links to searchWhen on a Dashboard I see on top of it the buttons "30 highest priority I own" , "unowned " , "dashboards" , and now I have one that other team members don't have but I do not remember what I did to create it.
Can you add a button to c...When on a Dashboard I see on top of it the buttons "30 highest priority I own" , "unowned " , "dashboards" , and now I have one that other team members don't have but I do not remember what I did to create it.
Can you add a button to create or remove this buttons?
Thankshttps://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/2First names only.2017-08-07T16:02:27ZPeter WalterFirst names only.Hi Peter,
We have two Bens in our team and we cant distinguish between the two in RT Helper.
Is there a way of displaying usernames rather than first names? Or including say the first letter of the surname?
Cheers,
Sam
![benben](/...Hi Peter,
We have two Bens in our team and we cant distinguish between the two in RT Helper.
Is there a way of displaying usernames rather than first names? Or including say the first letter of the surname?
Cheers,
Sam
![benben](/uploads/505d2d4cc38efe403b08f8852d54a511/benben.jpeg)https://gitlab.ebi.ac.uk/ebiwd/rthelper/-/issues/1Initialisation of user list does not work2017-08-07T15:55:59ZPeter WalterInitialisation of user list does not workPeter WalterPeter Walter